Event summary produced by The Globe and Mail Events team. The Globe’s editorial department was not involved.
In today’s dynamic business landscape, companies are increasingly leveraging generative AI to revolutionize their operations. This technology is not only enhancing customer interactions but also crafting personalized experiences that foster deeper connections and loyalty. By harnessing the power of data insights, businesses are building stronger relationships with their clients, driving growth, and maintaining a competitive edge. Enterprises are also leveraging AI tools and automation agents to optimize their workflows, significantly enhancing efficiency. However, these advantages hinge on an organization’s ability to implement AI solutions that earn and sustain customer trust and satisfaction.
On Thursday, March 20th, The Globe and Mail hosted a half-day hybrid event which explored the opportunities and challenges of maximizing return on investment through AI. The panelists and speakers delved into a range of subjects including, emphasizing the significance of transparency, the establishment of robust ethical AI practices, the necessity for ongoing system enhancements, and strategies for seamless human integration.
Missed the live event or would like to view it again? Scroll down to the video below.
Speakers:
- Ken Wong, Professor, School of Marketing, Seneca Polytechnic
- Mike Tremblay, President, Calian IT & Cyber Solutions
- Lori Bieda, Chief Data & Analytics Officer, North American Personal and Business Bank, and Head of Enterprise CRM, BMO
- Fatih Nayebi, Vice President, Data and AI, Aldo Group; Faculty Lecturer, Information Systems, McGill University Desautels Faculty of Management
- Angus Lockhart, Senior Policy Analyst, the Dais, Toronto Metropolitan University
- Shahir Mishriki, Head of Digital Portfolio and Governance, Sanofi
- Jesslyn Dymond, Director of AI Governance and Data Ethics, TELUS
- Sean Silcoff, Technology and Life Sciences Reporter, The Globe and Mail
- April Fong, Deputy Personal Finance Editor, The Globe and Mail
The Globe and Mail presented the event with sponsor support from Calian. To learn about upcoming Globe and Mail events visit www.globeandmail.com/events.