Every time I take my car in for a service they're always trying to sell me on getting my transmission fluid changed, or getting my brake discs or air filter changed - or any number of things over and above normal service. I never know whether I really need all that extra service, because if you do everything they tell you to, it can triple the price of what you went in for. How do I know which things they are recommending are right for me? Or are they just trying to gouge me for more money? - Jennie in Vancouver
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While it may feel like you need a WikiLeaks cable to find out what is really going on behind the workshop doors, there are measures you can take to demystify the service experience.
All manufacturers have recommended maintenance schedules for the automobiles they produce. In addition to the glove box manual, an owner's service guide comes with your vehicle. This contains a detailed maintenance schedule and warranty information. Certain manufacturers also allow you to go online and use your Vehicle Identification Number (VIN) to find this information.
"Some repairs are based on manufacturers recommendations, and others are based on wear or driving habits," says service adviser Debbie Rankin. Along with her colleagues, she operates regular women's car clinics at Brown Bros. Ford in Vancouver. Participants at the clinics are shown before-and-after fluids, tire tread depth, and much more. Rankin encourages customers to request visuals when their vehicle is serviced. "Don't be afraid to ask to see your parts, and tell them to show you a new part for comparison."
The air filter in your question is a good example of a wear item. Where and how often you drive determines how dirty an air filter will get - but if you ask, any good service centre will show you the contamination and what a new one looks like.
The more you educate yourself, the more comfortable you'll be discussing details of your vehicle at the shop. Why not try a car clinic at a dealership, or spend some quality time with an independent mechanic? While you may not choose to rotate your tires or change your oil next weekend in the comfort of your home garage, you'll gain knowledge about the workings of a vehicle.
Russ Perry, a veteran 40-year Vancouver Island mechanic, advises customers to focus on educating themselves on how to know if they're getting a fair deal.
"If you're having electrical issues and a mechanic diagnoses that your alternator needs changing, call around and find out the average price for the parts, and then call a dealership and ask how many hours labour it will take. Then, when you start calling independent shops like mine, and you know the average price of the part is $100 and it requires an hour of labour, and someone tells you it's $150 dollars but they'll give you 10 per cent off and the labour is going to be two-three hours, you'll know you're not getting a fair deal," says Perry.
A good relationship with a trusted mechanic is essential. Some motorists prefer independent mechanics, and some like to stick with dealerships. One advantage your dealer service centre may have is knowing exactly where you stand with the warranty and any extensions. This will ensure you're not paying for repairs that are covered. In any case, word of mouth is usually the best way to find reputable service - through a friend, family member, neighbour, or colleague.
Remember, if you're ever uncertain, you can always take your vehicle elsewhere for a second opinion.
Joanne Will welcomes your questions. E-Mail Ask Joanne at globedrive@globeandmail.com