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Generative AI Dominance Continues as Global Chatbot Market Size Projected to Reach $15.5 Billion By 2028

Newswire.ca - Thu Sep 4, 2025

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NEW YORK, Sept. 4, 2025 /CNW/ -- A recent report from MarketsAndMarkets said that: "The global chatbot market size was estimated at USD 5.4 billion in 2023 and is projected to reach USD 15.5 billion by 2028, growing at a CAGR of 23.3% from 2023 to 2028. The rising advent of generative models in chatbots to gain an advantage in the coming years as generative models can improve chatbots' natural language processing (NLP) capabilities, enabling them to understand better and respond to human language. Moreover, Generative models, specifically neural network-based language models like GPT-4 can help chatbots to better understand the preferences and behaviors of individual users, enabling them to provide more personalized recommendations and support." It continued: "Chatbots can revise to changing conditions in the environment and learn from their actions, experiences, and decisions. These chatbots can analyze data in minimal time and help customers find the exact information they are looking for conveniently by offering support in multiple languages. Self-learning bots, with data-driven behavior, are powered by NLP technology and self-learning capability (supervised ML) and can enable the delivery of more human-like and natural communication. They can also learn from their mistakes. Various plans are being undertaken for the development of self-learning chatbots. Self-learning chatbots can provide more personalized and relevant responses to users, improving the overall customer experience. As the chatbot continues to learn from user interactions, it can provide more accurate and contextually relevant information, leading to higher customer satisfaction." Active companies in the markets this week include: Realbotix Corp. (OTCQB: XBOTF) (TSX-V: XBOT), UiPath, Inc. (NYSE: PATH), SoundHound AI, Inc. (NASDAQ: SOUN), C3 AI (NYSE: AI), Applied Digital (NASDAQ: APLD).

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