Tax-filing season this year was mired in a string of CRA software snafus that left both regular Canadians and tax pros hurting for answers.Sean Kilpatrick/The Canadian Press
Getting in touch with the Canada Revenue Agency can be tricky. Lengthy wait times, among other issues, have long been a sore point for the agency – and Canadians.
This year was a rocky tax season for many taxpayers. The Trudeau government’s last-minute reversal of its proposed capital gains tax hike, uncertainty over which draft tax measures would survive the prorogation of Parliament and the federal election, and a string of CRA software snafus left both regular Canadians and tax pros hurting for answers.
With tax-filing season now over for most people, personal economics reporter Erica Alini wants to take stock of what it’s been like for Canadians trying to get through to CRA call centres. Have you had any trouble? How many times did you have to call before you were able to speak to an agent?
If you’ve called the CRA’s phone lines in the past six months as an individual taxpayer, what was your experience? Tell us by filling out the form below or reach out directly to Erica at ealini@globeandmail.com.
Have you had trouble getting in contact with the CRA?
Personal economics reporter Erica Alini wants to take stock of what it’s been like for Canadians trying to get through to CRA call centres. Have you had any trouble? How many times did you have to call before you were able to speak to an agent?
If you’ve called the CRA’s phone lines in the past six months as an individual taxpayer, what was your experience? Tell us by filling out the form below.
