I was struck by Barbara Moses's characterization of the workplace (Role Call: It's Tougher To Be A Manager Now - March 18). The article focused on the plight of the modern manager, as opposed to the opportunities presented by the new reality. Instead of focusing on how difficult it is to manage demanding employees (I think she confuses leadership and management), Ms. Moses could have written about how the workplace is changing. How the old-fashioned view that people check their personalities and stresses at the door is no longer legitimate and that managers must understand this.
That actually keeping up with the times means that one may see benefits to people being real people at work. That by recognizing that the eight hours a day we spend together can be spent growing, learning and supporting each other.
And that a workplace can be both caring and very productive if managers just recognized their employees' humanity as part and parcel of their talents. The world has changed. Employees act differently (not worse or better), and managers should cotton on to this and manage accordingly.