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Entrepreneur got her start giving plastic-surgery patients a 'new face'

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Susan Kirsch got her start by creating camouflage makeup for use by plastic-surgery patients. She parlayed that into a Toronto-based business selling makeup kits called Pandora’s Makeup Box.JENNIFER ROBERTS/The Globe and Mail

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The kits, which today sell for $48, hold customized colour palettes that can be inserted and interchanged according to seasonal trends.Geoff George

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Ms. Kirsch also purchased a three-storey commercial building in Toronto. Today, the main floor serves as a studio for makeup lessons while the basement is reserved for manufacturing and storage. The goal is to create a one-stop grooming destination, and to that end Ms. Kirsch rents the upper floor to a pair of hairdressers. “I want to create a new retail model for Toronto,” she says.

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Meanwhile, to increase sales of Pandora’s Makeup Box, Ms. Kirsch is experimenting. In addition to her bricks-and-mortar location, she has been selling through popular online subscription services such as Ipsy. She is also considering opening a pop-up store.

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Ms. Kirsch also sells a series of travel makeup brushes. She says she is not sure which overall sales route would serve her company best: the pop-up store, the online subscription series or her own store.Geoff George

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While contemplating sales, she also must keep her makeup line current. Her business, not to forget, is all about creating new looks. “How do I handle the fluctuating inventory, and how do I finance all the individual components, from packaging to marketing, in growing my business?” she wonders.JENNIFER ROBERTS/The Globe and Mail

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